Case study: Training - Morebus
The problem
We were delighted to be contacted by Morebus, part of The Go-Ahead Group who operates a fleet of 850 buses across the South West who wanted to train its customer service team about the various aspects of autism and how they could provide a better customer experience. Simply by learning about autism, their customer advisers understood what autism is and how the autistic community experiences the world.
Following the training the Morebus team were able to identify the small adjustments they could make which would have a hugely beneficial impact on the quality of travel for people with autism. They described the Autism Unlimited course - “Understanding Autism” - as an extremely positive experience and now hope to roll out the training across the wider company.
The Solution
The more that businesses such as Morebus learn about the unique differences for neuro-diverse individuals, the more acceptance there will be in the wider community. An autistic person may find it difficult to communicate or interact with unfamiliar people in public areas which can be too loud, busy, or new to them.
The ‘everyday’ activities a neuro-typical person takes for granted, such as buying a bus pass or making a travel inquiry at a bus station, can be potentially very stressful, and even something an autistic person may avoid altogether.
